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Home > Heath on Quality > Meeting a Higher Standard

“On my jobsite, we’re
meeting a higher standard.”



I learned many years ago that you can’t define quality on a jobsite with a blueprint. Despite all the detail in a set of construction drawings, you won’t find anything there that spells out the difference between getting the job done – meeting the spec – and doing the job the way it really should be done.

The difference between average work and top quality work is easy to see, but it’s hard to explain. A chipped piece of tile. A joint that isn’t quite tight. A door hung with a reveal of 1/16” on one side and 3/16” on the other… Anyone can make a mistake. But a true building professional is never satisfied until the job is done right.

Why do mistakes like these occur?

Sometimes they’re the result of a lack of skill. But more often it’s the result of a lack of heart. Even a highly skilled craftsman will produce only mediocre work if he doesn’t come to the job with the right attitude.

On the other hand, when you walk onto a jobsite focused on your customer’s best interests instead of your own, quality comes naturally. That’s why, as a Heath project manager, getting this principle across to everyone on my jobsite is the most important part of my job.

 		 Steve Orecchio, Senior Project Manager
   Steve Orecchio
   Senior Project Manager
   Employee Owner