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Home > Heath on Quality > Building Quality Momentum

“Building Quality Momentum
on the Jobsite.”



In construction we naturally focus on results – the final product of each craftsman’s work.  That’s where we check for quality and reaffirm that we’re on track with regard to budget and schedule. 

But a smart superintendent or PM also knows that the end of one craftsman’s work marks the beginning for another.  When the next craftsman arrives on the jobsite, his first impression can have a huge influence on the quality of the work he is about to begin.

Set the Quality Bar Higher!

Whatever your trade, when you walk onto a job after another craftsman has done a great job, it’s easy to see that he brought a high level of skill and discipline to the project.  If the jobsite is clean and the joints are perfect, he’s sent you a clear message.  He’s set the bar high – and this gives you a standard to meet.

That’s what I call “quality momentum.”  From one trade to the next, our goal is to make sure that every team member receives the right quality message when he arrives on one of our jobsites. 

It’s easy to think of all the trades and all the craftsmen on a project as separate vendors who come and go according to our schedule.  But that mindset only makes it harder to hit a high level of quality consistently.   We’re all on the same team – just like an Olympic relay team.  Each of us is responsible for setting a world class pace and passing the baton smoothly to the guy behind us.  Ultimately, that’s the only way to succeed consistently.

 
Joe Kish, Heath Operations Manager
  Joe Kish
  Vice President - Operations
  Employee Owner